Privacy Policy
Effective Date: 25.06.2026
At Montélier (“Montélier”, “we”, “our” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or interact with our business. By accessing our website or providing your personal information, you agree to the practices outlined in this Privacy Policy.
Information We Collect:
We may collect personal information including:
- Full name
- Email address
- Telephone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment providers)
- Purchase history
- Ring size and product preferences
- Appointment details
- Communications with our team
- IP address
- Device information
- Browser type
- Website usage data through cookies and analytics
We only collect information reasonably necessary to provide our products and services.
How We Collect Your Information
We collect personal information when you:
- Place an order
- Create an account
- Submit an enquiry
- Book an appointment
- Subscribe to our mailing list
- Contact us by phone, email or social media
- Participate in promotions or competitions
- Browse our website
Some information is collected automatically through cookies and website analytics.
How We Use Your Information
Your personal information may be used to:
- Process and fulfil your orders
- Manufacture bespoke jewellery
- Deliver purchases
- Verify payments
- Respond to enquiries
- Provide customer support
- Improve our products and website
- Detect and prevent fraudulent activity
- Comply with legal obligations
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings; however, doing so may affect certain website functionality.
Payment Security:
Montélier does not store your complete payment card details.
All payments are processed securely through trusted third-party payment providers using industry-standard encryption.
Third-Party Services:
We may share limited personal information with trusted service providers who assist us in operating our business, including:
- Shopify
- Payment providers
- Shipping and courier companies
- Email marketing platforms
- Website analytics providers
- IT and website support providers
These providers may only use your information for the purposes of providing services on our behalf.
International Data Transfers:
Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy laws.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, disclosure or loss, including:
- Secure servers
- SSL encryption
- Restricted staff access
- Secure payment gateways
- Industry-standard cybersecurity practices
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
Accessing or Correcting Your Information:
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When no longer required, personal information will be securely destroyed or de-identified where appropriate.
Children’s Privacy:
Our website is intended for individuals aged 18 years and over.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
The latest version will always be available on our website.
Contact Us:
If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact us:
Montélier
Email: amar@montelier.com.au
Website: www.montelier.com.a
Australian Consumer Law
Nothing in this Privacy Policy excludes or limits any rights you may have under applicable Australian law.